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KVS is being actively developed, based on feedback from our customers.
If there is a feature you would like to see in KVS, please let us know!
Similarly, if you find problems in KVS, please report them. We will fix
any problems as soon as feasible, and help you find a workaround in the
meantime.
Before submitting a support question
Before submitting a support question, please check the following sources of support information:
Handbook for KVS/4
versions 4.2.x |
Please check
the handbook for information on how to perform standard tasks, how to use
the KVS interface, and so forth. |
Handbook for KVS/4
versions 4.1.x |
Please check
the handbook for information on how to perform standard tasks, how to use
the KVS interface, and so forth. |
Handbook for KVS/4
versions 4.0.x |
Please check
the handbook for information on how to perform standard tasks, how to use
the KVS interface, and so forth. |
| Handbook for KVS/3 |
Please check
the handbook for information on how to perform standard tasks, how to use
the KVS interface, and so forth. |
| Support FAQ |
Frequently asked support questions.
Please check the FAQ before reporting a problem - your question may
already be answered here. |
| Updates |
We issue frequent updates to KVS,
both to correct problems and to add new functionality based on your
feedback. Click here to see what updates are available. |
| Installation instructions (PDF)
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How to install KVS. |
| Sample data |
After you create a new database, KVS will offer to enter some sample data
into it. This is a description of the data. |
How to submit a support question
First, prepare the following information
- Your organization
- Your KVS version number and license expiry date (in KVS, click
Help:About). Please note that we only provide support to customers
with current support contracts. If your license is expired, you must
purchase a support contract before submitting your question.
- A detailed description of the situation or problem.
- A step-by-step description of how to produce the situation or
problem you are asking about.
- The exact text of any error messages.
- If possible, a screenshot.
Please submit your question by e-mail to
We answer most support questions
within one business day.
Support questions may be submitted in English, German or French. We
will answer in English or German.
Telephone support
- Telephone support is not included in the support agreement. We charge Fr. 50.-- per
support call.
- The KVS support line is +41-62-849-9745. Support hours are Monday through
Friday 09:00 till 12:00 (GMT+1).
Terms and conditions of support
Support is offered by your reseller. Three months of email support is included free when you
purchase KVS. After the initial three months, we offer support for an annual
fee. To see if you have a current
support contract, look at the license expiry shown in KVS under "Help:About".
If you like, you can read the
detailed terms and conditions for the
support program.
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